Midwest Express Clinic Urgent Care - Chicago, Illinois

Miraj Patel

I am deeply disappointed with my recent visit to this urgent care. I came in not feeling well and was tested for both the flu and COVID. However, I noticed the male medical assistant with black curly hair did not perform the COVID swab correctly, which left me skeptical about the results. When I got home, I tested myself using an at home kit, and it came back positive for COVID.

It’s unacceptable for a healthcare facility to handle such critical tests so carelessly, especially when accurate results are essential for patient health and public safety. This experience not only delayed my ability to take appropriate precautions by taking necessary medications like PAXLOVID but also diminished my trust in this facility.

I urge the management to ensure their medical assistants are properly trained in administering tests and following protocols. Patients deserve thorough and competent care—this was a serious lapse in professionalism and responsibility.

Sarah Bitton

I woke up with Such pain through my head to my chest couldn’t get a doctor appointment right away I found this Clinic. They took five different swabs and figured out what was wrong with me. Gave me the medication told me exactly what to do. I can’t tell you how wonderful they were. I called them a few times here and there about other information while I was healing, they were wonderful. I absolutely love this place. I would give them a 10 I highly recommend it. I can’t thank them enough. I’m feeling better thanks for them. They made it so easy. You just go online. Fill it out to appointments I was available they take you immediately. This was better than going to my doctors.

Frank Dash

Staff was really rude. My son has autism and instead of the staff coming and talking with me she grabbed my son which caused him to become loud. When I asked her to leave him alone and that I would calm him down,we were asked to leave. Staff name was Chelsea. I've never had problems with Midwest when it came to my son. They were always helpful and understanding when it came to my son. Even took time out to help me. I was very shocked.

Kelsey Friedman

I usually don’t leave reviews but this urgent care has always been super helpful. They really do their best to get you in as soon as possible, even when there’s a big group waiting. I have always found them reliable and everyone who works there is so nice!

Soo Yi

I did not have an appointment and walked in on a Sunday afternoon as a first time patient. The front desk staff was very patient and explained the new patient registration process. It was very simple and easy! I waited close to an hour and was able to get the medical expertise needed for a minor injury. I would highly recommend this clinic for your urgent care needs!

Loreli DeFina- Alvarado

Wait time was very reasonable. I love that you can check-in online. Christine the APN, Ali and Grace the Medical assistants and the front desk person were all great. Christine explained everything to me and was very concerned with my pain and other symptoms. She allowed me to be a part of the treatment plan which I appreciate. I got an ultrasound the same day which I am grateful for- but I did have to drive to another location 40 mins away for the scan (was not super convenient but worth the trip to find out what is going on). 10/10 would recommend.

Austin Biggs

I’ve been here twice in the last month and they’ve lost my paperwork twice and I’ve had to fill it out three times. The wait times are pretty long too. The staff was nice which partially made up for my slower experiences. They need more than a single physician working with the demand they receive.

Arjun Kumar

The staff was great. the Kia, the practitioner was so nice at answering all my questions, and helping me navigate next steps and the entire clinic worked very smoothly! Would highly recommend this as your go-to urgent care.