CareOne at Valley - Westwood, New Jersey

Tricia Aupperlee

My 96-year-old grandmother has been receiving long-term care and daily physical therapy at CareOne at Valley in Westwood, and I couldn’t be more grateful for the incredible care she receives. The entire staff treats my grandmother with kindness, patience, and genuine compassion. It’s clear that everyone here is dedicated to the well-being of their patients, and that peace of mind means the world to our family.

The physical therapy team is exceptional—always encouraging, attentive, and focused on helping her maintain strength and mobility. Beyond PT, the overall care she receives is outstanding. The nurses and caregivers go above and beyond to ensure she’s comfortable, safe, and well taken care of. Knowing she is in such capable and caring hands is a true blessing.

If you are looking for a facility that treats its residents with dignity, warmth, and professionalism, I highly recommend this CareOne. They have given my grandmother the highest quality of care, and for that, our family is forever grateful.

birdsong

This is the worst nursing home that my husband stayed in. Most of the nurses have very little empathy, especially at the front desk. A few of the nurses were nice. But my husband was ignored a lot of the time and was very lonely. Also, he had to wait hours at a time, to be changed after being told that they would be right back.

Jennifer Belgiovine

I have to express my heartfelt gratitude to the entire team at Care one in Westwood. My mom was transferred there after a week long hospital stay at Valley hospital following a serious car accident in. June 2024. I am a nurse so my expectations are high.. From the moment we arrived ,we felt welcome and reassured. John A genuinely loves what he does and truly cares about all the of the residents in the Care one facility. His detail oriented professionalism and the speed at which he gets things done is impressive. Joanne Stitch the nurse educator, is leading the team, and providing expert nursing care to the patients. She and Caryn Cantillo, the administrator made sure after three long weeks the discharge was handled seamlessly. They checked in with me weekly to make sure we had everything we needed . Dr. Eric Svensson was her doctor , who is the doctor at care one, was always rounding on my mom and making sure she was getting the right pain meds etc… He would spend time just a talking to her and explains the plan of carafe and what she needed to do to get better . Every time I’d walk down the hall, i always received a smile from staff. The medical staff was attentive and thorough , ensuring that my mom received the best possible treatment.The physical therapy room was maybe a llittle small but my mom loving going there. All the therapists were happy and cheerful and really pushed the patients to work hard, laughing all the way. The facility itself was clean, comfortable, and well-equipped, creating a positive environment conducive to healing. AT one point the a/c broke in her room and Caryn and Joanne made sure she got an extra air conditioner until it was fixed. The administrator is not afraid to get right into providing patient care. The nurses were all friendly and wonderful with my mom. The nurses aides, especially Yvette went above and beyond, making her feel comfortable showering her and assisting her with bathroom duties. The dietician himself also came to visit my mom and review the menu, since my mom is very picky with her meals. He ammended the menu to her liking. We are incredibly grateful fro the excellent care and support provided during this challenging time . Thank you for making a difficult situation more manageable with your outstanding service .

Julliessa M

CareOne at valley is becoming one of the worst nursing home.
Administration is trash (Caryn Cantello) that lady won’t provide diapers to the CNA just because she wants the bonus money at the end of the year.
9:00 am patient cannot be change because they hiding the diapers and want each patient to have 1 - 2 diapers which is even illegal because the resident needs to be at least change every 2-3 hours. Won’t provide wipes.
Jacquelyn Casaleggio (DON) worst DON ever. She’s running that position and doesn’t even know nothing about bedside . She’s so rude to the staff and doesn’t even know how to address the staff properly that’s why everyone is leaving. It’s becoming to toxic .The only thing she knows it’s to tell the nurses not to send the patient to the hospital and the reason why it’s because they don’t like having empty beds.
They only care about the money and nothing else. If that patient is DNR DNI forget about it, she won’t send them to the ER for evaluation. She will rather push lasix or administer IV antibiotic.

WORSE NURSING HOME.

M Martindell

My mother recently stayed at CareOne after she was initially hospitalized and unable to walk. My family and I cannot thank the staff enough at CareOne for an amazing experience. Caryn helped ensure my mother’s smooth transition from the hospital to the facility.

We must also give special recognition to Yve and Yolanda from the nursing department who provided exceptional care, going above and beyond to ensure my mother’s comfort and recovery. Espy, was also friendly and compassionate and always made our family feel welcome.

The occupational therapists and physical therapists, Laura & Rani, made all the difference to get my mother back on her feet again and confidently able to use her walker. Their passion, words of encouragement and continued support were truly instrumental in her progress.

Michael, the speech therapist, worked closely with my mother to assess her needs and always took time to stop by and chat with my mom. Brandon, in activities, was also amazing. He was enthusiastic about the daily activities and would always try to get my mom out and about.

Finally we’d like to thank Ed in dietary. The meals were always top notch and fresh.

There are so many other great staff members at CareOne that I am sure I am missing. Thank you to everyone for making my mother’s stay there a positive experience! My family and I are truly grateful for your hard work and dedication.

Brett Dzadik

I have never been at a rehab facility as a patient before and I have to say I'm happy I went to Care One at Valley in Westwood, NJ. My wound nurse Glenda who took care of my wound was absolutely amazing! Three days a week she took great care of my leg wound to where I recovered quickly and without worry. LPN Gaby was one of several nurses who took amazing care of me and my well being. Any slightest issue I had she addressed right away with 100 percent satisfaction. I wish I could remember names but the PT staff are outstanding in their field! Not only did they help me get stronger but what I witnessed will forever live in my heart. The way they treated all their patients with respect, dedication, to provide such positive influence and encouragement really showed on the faces of every patient . The see the faces of the elderly with wide smiles really told me I was in the right place to recover. I cant say enough good things about my social worker Krystal. Whenever I had something that needed attention I was able to contact her and she addressed it right away. As of today as I write this review she still keeps in touch to see how I am doing, now that is RESPECT. The food was too good to be true! The meals where plentiful and filled my appetite. The chef and his staff where always there if I needed anything and they made sure I was satisfied. If I had any concerns they addressed it right away. It was great to eat healthy. The maintenance department staff and Environmental Services staff are top notch. Seeing them maintaining my room, hallways and grounds showed how proud they are in their services and how well they took such great care of the patients. I like to think I made many few friends while being a patient here. In closing I would like to thank the Care One Administration for having all these amazing employees operate this facility and cant thank you enough for having them take such great care of me soI can recover safely and quickly. You have a friend for life!!

Jessica Schiefer

Absolutely horrific.
My mother-in-law was here for a few weeks. We had several issues while she was there, and we won't be recommending this place to anyone.
Mother-in-law is mid leukemia treatment and nurses had to care for PICC line with daily flushes. The first 72 hours she went without a flush. When we noticed and complained, they started flushing 2-4 times daily - using Heparin every time! She was only supposed to be flushed once a day. The final straw was when we caught a nurse administering the injections for the PICC line backwards! (First Heparin, then saline!) Nurse insisted she was correct and does it this way all the time. It was only after we confirmed with primary doctor that she was wrong that she admitted her mistake.
In addition to this, we were very disappointed by the care she received and the overall condition of the place. Nurses were rude and often spending hours sitting in the hallway on their phones (I visited daily for a number of hours and witnessed this). The overall smell of the facility was terrible as well. Yes, with a nursing home you kind of expect a light smell here and there. This place smelled AWFUL every single day.
Another issue we encountered, was that her insurance allotted for 5 PT & 5 OT visits per week and there were instances that she was shorted these visits. Given that she was in this facility for a rehab stay and not a long term nursing home stay, we were very displeased with this fact.
Lastly, on Christmas morning at 7am we receive a phone call that we cannot take her out for a visit that day because of her oxygen tank. The person on the phone explained that her tank was HIGHLY EXPLOSIVE and she needed to be transported by experts who were equipped to handle such an explosive device. I was super confused, as I had taken her from the facility to a doctor's visit several days prior and they had given me the oxygen tank to transport with her. The person on the phone was SHOCKED and super apologetic and kept saying how we should never have been given that and should we have been even in a minor accident we could have exploded, etc, etc. She finally resolved the issue of letting my mother-in-law out for Christmas by allowing her to take the facility's oxygen machine.
Overall, super disappointed with this place!
Please find a different place for your loved one!

Nina Murgolo

This review is long overdue!
I want to take this time to thank ALL the amazing staff for the kind and exceptional care they provided for my father. From the moment he entered the facility, he was greeted with compassion and understanding which put him at ease as well as myself.
His room was bright, spacious and most importantly it was spotless! They also made sure that my mother and I were comfortable during our daily visits, by offering us a chair to sit or something to drink.
My father stayed only for a short while to recover from having major surgery. The physical therapists knew exactly what to do. They worked within his limits with great encouragement and provided both physical and emotional support!
I could not have asked for better care during this very difficult time in my fathers life. I am eternally grateful to CareOne!

Sincerly,
Nina Murgolo (daughter)