Boston Ductless Systems - Dedham, Massachusetts

Alexander Parks

Don’t let the name fool you! Boston Ductless Systems did an AMAZING job putting a whole home ducted AND ductless heat pump in our 1300 sq ft condo in Jamaica Plain. I couldn’t recommend Cre and her team at Boston Ductless highly enough.

We have a fully ducted unit downstairs, and installed one ductless cassette for our one room upstairs. Cre and her team wrapped all our ductwork, and insured the installation was as energy efficient as possible. They also answered all our questions, and gave us a very fair quote for the work. We’re very happy to be rid of our gas furnace and old AC unit.

Kenneth Orellana

Cre and her team at Boston Ductless did an outstanding job installing a ductless system on our second floor. From start to finish, the team was not only efficient but also incredibly timely. After the installation, we noticed a malfunction with one of the indoor units. Cre immediately coordinated with the supply company and swiftly arranged for a brand-new unit to replace the faulty one. The level of service was so impressive that I recommended her team to my parents, who had a ductless system installed throughout their entire home. Cre went above and beyond to ensure they had all the necessary documentation for the MassSave rebate. We wholeheartedly recommend Cre and her team at Boston Ductless for anyone in need of top-quality service and expertise.

Raquel

We had a wonderful experience with Cre and her team and are very happy with our new heat pumps. Cre is extremely knowledgeable and was creative with the layout and design to maximize efficiency while taking our esthetic needs into account. She thoroughly explained her vision as well as how we could utilize state programs and energy audit companies to reduce overall costs. She even helped walk us through the paperwork. Ryan and Frank on her team were also wonderful- they are friendly, efficient, and professional. Highly recommend!

Kelley Bradshaw

Cre and her team were fantastic! They were quick and efficient with getting my AC heat pump units installed. They helped me with setting up the WiFi function on the units.

Thomas Tierney

Cre helped us execute our heat pump install in our condo in a classic Boston triple decker. She was extremely patient, understanding and a pleasure to work with. She was able to accommodate our specific needs by installing the condenser on our roof and utilizing the hallways for the lines to reach our bedrooms, living room and kitchen. I would recommend Boston Ductless, specifically Cre, to anyone looking to install a heat pump in their home.

Jean Anderson-Collier

We cannot recommend Boston Ductless Systems highly enough. When we first called to inquire about a mini-split system, a technician came to our house within 10 minutes, spent about 30 minutes looking over the house, and gave us clear and accurate information about what we needed. The proposal we got later was exactly what was said in the initial consultation. Once installation started, the workers always showed up exactly when they said they would, were respectful and polite, and worked nonstop. The installation was completely smooth, and there were NO surprises, extra hidden charges, etc. The company responded immediately (usually answering the phone in person) whenever we reached out. It is now done, and our new system works beautifully. This is the kind of customer service that I thought was no longer to be found in America, and
we could not be happier with this company.

Andy L

Cre and her crew were very professional and maintained communication throughout the process. The entire install took a little longer but they did an excellent job!

Rob Stowe

Cre Tsolias and her colleagues at Boston Ductless installed a Mitsubishi ductless mini-split system in our home in Lincoln, Mass. in April 2021. We built our home in 2008-09; it is custom and uses radiant heat (small tubes in the floor carrying hot water) and has other peculiarities. It was *not* straightforward to decide on the placement of the heads (inside wall units) and the route for the tubing from outside and running through the walls. Cre was brilliant. She thought carefully about every detail and every challenge that arose, drawing on her considerable experience and knowledge. (Her team members were also very experienced.) Sometimes we would see her just staring at the wall for minutes at a time, pondering the placement of studs and other items in the walls and floors and obviously charting a route in her head! She worked carefully in our home and was very considerate of us. (It's hard at times to see holes being cut in the walls, etc.!) We interviewed four companies before choosing Cre. Unique among the four, she is an electrician, not a plumber, by trade. And installing a mini-split system is almost entirely an electrical project (with some important carpentry, as noted. By the way, the team patched the holes very nicely!). So she really knew what she was doing. I should also say, going back to the beginning, that Cre was helpful in making a final decision on the choice of brand -- she knew the advantages and disadvantages of each. (We had done a lot of research, but we still learned from Cre.) Oh, right, and by the way, the system works *really* well! (It's been hot the last week, and we've really been able to test it out.) I strongly recommend Cre and her team if you are thinking about a ductless mini-split system.